Do It Wiser Help Center

Refunds - Refund Policy US

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Defective Items & Free Returns

You can return defective cartridges for up to 1 year after the purchase date. All you need to do is send an email to help@doitwiser.com and ask for a return, please include your order number.

We will provide an RMA # and instructions to return the items including a pre-paid shipping label. Our warehouse will receive and inspect your return, usually within 72 hours after received. Return shipping charges for defective items are free.

Incorrect Shipping Address & Unretrieved Packages

We don’t assume responsibility for orders with incorrect shipping addresses. Orders with an incorrect shipping address may be re-routed by the carrier or returned to us as undeliverable. If a shipment is re-routed, the carrier will charge a fee of $10.00 that will be transferred to the customer.

If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we will refund your payment and a 20% restocking fee will be applied. Shipping charges paid at checkout are not refundable. Buyers may opt to have the packaged re-delivered but will be responsible for shipping charges and a $10.00 handling fee will apply.

Order Mistakes

You can return your cartridges for up to 30 days after the purchase date. If you have any questions about compatibility with your printer we ask you to please contact us before placing an order to verify that you are ordering the right items.

Returns caused by order mistakes from the customer will be charged a 20% restocking fee. Products must be received in our warehouse in the same original condition. Customers will be responsible for return shipping charges.

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Comments

  • Avatar
    lbzimmerman2006

    Christian was to send RMA number for return

  • Avatar
    CX Specialist

    Hi lbzimmerman2006, thank you for reaching us, I have searched the records and I´ve found a message from you from yesterday, if a follow up was made shortly after that on the phone I haven't had the chance to found the recording yet, However, we will do a follow up on that message during the day. Have a Great Day!

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